Process Redesign and Reengineering

The Big Picture

Our perspective of your challenges and needs

How many times have you realised the needs of performing process reengineering or process redesign in your organization but was not successful or didn’t get the intended benefits of efficiency or effectiveness or optimization improvement in the respective functional or operational areas?

Past studies have shown that an estimated 50%-70% of the reengineering initiatives fail to achieve the intended strategic objectives or results. This can be attributed to multiple factors working in tandem or in isolation like insufficient resources, inadequate analysis, improper direction, lack of executive support, resistance to change, skepticism about reform, internal conflicts, lack of “out of the box” thinking, etc. Moreover, it has been found that there are shortcomings in the review of business processes and identification of issues and candidates for reengineering.

Nevertheless, the benefits of process reengineering and redesign in terms of business cost and process time reduction, service quality and customer satisfaction improvement, risk reduction, business transparency and process consistency, can’t be overlooked, provided the same is done with the right focus and due diligence.

What We Bring To The Table

360 Degree Perspective

We understand that any reengineering effort for a process area needs to consider the associated interlinked processes along with dependencies and assumptions in order to get a broader view of the business challenge and impact. In this regard, our experts bring in a 360 degree perspective of the entire exercise to gauge the true impact of the outcome.

Continuous Improvement Approach

We understand that introduction of new processes is not enough, but a continuous improvement of business processes is essential for long-term market sustenance. Our team of experts leverage this understanding and facilitate the development of an internal team for the client that will review and guide future process reengineering initiatives internally.

Tools and Templates

We understand the importance of tools and templates for a structured and fast approach towards any reengineering or redesign effort. Our experts have built the repository over the years and the same would be leveraged, as required, based on assessment of your business and operational context.

People Skills

We understand that change management and employee empowerment are important considerations for success of any process redesign or reengineering. Our experts leverage their people skills to establish a positive attitude towards change and minimize resistance by empowering the employees.

How We Co-Create Value

Let us be the enabler for your process excellence journey

We have a 5-point value creation framework that takes into consideration all the different perspectives of customer value namely functional, social, emotional and conditional, coupled with monetary, time and psychic components. We work together with our clients and carry out a deep-dive to go above and beyond their expressed needs and identify the underlying unstated wants that would create value for their long-term benefits.

We facilitate our clients to manage the governance and design of process reengineering or redesign projects and to achieve real and sustainable value from the projects by co-creating the contextual framework, tools and templates for internal collaboration and cooperation as well as driving reform within the organization. In the process, we help them to realise the intended benefits and deliver desired outcomes from the initiatives.

Let us improve your business!

We would love to initiate a dialogue to understand your business and operational challenges and concerns, and jointly look for insights and opportunities to improve the way you operate and create value for your customers and stakeholders.